Writing New Documentation

Wordscape writes manuals for business; from ISO9000 manuals to user manuals for bakers ovens and flight simulators, specializing in end-user documentation for Windows-based software.

Updating Existing Documentation

If you have an existing manual that is in need of some revision, Wordscape can work with your source files (most formats) to get the job done quickly. Updating an existing manual often requires less time and cost than writing a new one from scratch. If the source files have "disappeared" then we can scan in the hard copy accurately to save the expense of a retyping the whole document from scratch.

Your Initial Contact

Your first contact with Wordscape is to let us know what your needs are. We generally do not quote prices at this time unless you already know the size and structure of the document to be created. If possible, we usually like to arrange to receive a copy of your product at this time (if it is software) as well as any existing documentation so we can better assess your project.

Documentation Philosophy

The Wordscape team have spent many years working in private industry and they have a clear understanding of what the technical writer's main responsibility is. The short version goes like this: "Keep the users off the phone!" Taking this as a personal challenge, we determined that there are only 5 reasons why a person ever calls technical support:

1. The information is not documented.
2. The information is in the documentation, but cannot be found.
3. The information is in the documentation, but cannot be understood.
4. The user didn't bother to look at the documentation suppliedl.
5. The product doesn't work as documented.

We have incorporated these points to form the basis of our documentation philosophy.